Industry Trends Report 30\" June 2020: A new report published today highlights the latest trends in the UK Telecoms sector. A summary of the key findings is detailed below: P 4 million internet telecoms account logins a day in 2019, a fall of 5% since the previous year as customers migrate to using apps F 50,000 app downloads a day in 2019, a 20% rise on the previous year h 13 million telecoms app logins a clay in 2019, a rise of 50%: since 2017 r 350 million payments made using telecoms apps in 2019. a 50% increase on the previous year. compared with 417 million internet telecoms transactions. which represents a 1% increase on the previous year I' National average of bills paid by cheque a dayr falls to 55 in the first two quarters at 2020, a 40%: decrease since 2015 Other highlights include a record figure of spending by banks on digitizing telecoms, including a planned 1 billion investment by UKAT in the next three years. A record number of paperless billing accounts were also created in 2019 - 20 million, up 35% compared with the previous year and paying bills through direct debit also saw a 2000/0 annual rise over the same period. The number of UK households paying by cheque to the top five telecoms companies is shown in the chart accompanying this document. \fBreakdown of Costs Per Quarter, 2019 & 2020 (in Emillion), for KH Connect Q1, 2019 Q2, 2019 Q3, 2019 Q4, 2019 Q1, 2020 Q2, 2020 Employee Costs 2250 2200 2200 2100 2100 2100 IT 100 105 105 100 110 115 Legal Costs 250 245 250 250 235 260 Product & Marketing 625 252 560 575 580 Property & Equipment 250 260 265 275 280 285| Breakdown of Costs Per Quarter, 2019 & 2020 (in Emillion), for WebLink Q1, 2019 Q2, 2019 Q3, 2019 Q4, 2019 Q1, 2020 Q2, 2020 2530 2525 Employee Costs 2250 2550 2200 2535 160 170 175 185 200 225 IT 295 300 320 300 295 295 Legal Costs 660 680 700 Product & Marketing 630 635 315 320 330 345 Property & Equipment 300 335Average Cheques Received Per Day for WebLink & KH Connect by Municipality, 2018 80 80 75 75 70 70 65 62 62 60 55 51 50 45 45 40 35 30 25 20 16 10 Bolton Maoclesfield Oldham Stockport Warrington WebLink KH Connect| Average Cheques Received Per Day for WebLink & KH Connect by Municipality, 2019 80 79 75 75 72 70 70 67 65 SO 61 60 55 50 10 35 30 25 20 15 Bolton Maccigaliald Oldham Stockport Warrington WebLink . KH Connect