Infinity Ltd. is an IT based company that provides software packages to its users. It was doing well until it observed a lack of cooperation among its employees and the management, which affected its business performance. It was observed that employees at various levels were either demotivated or were frustrated. The management asked the HR department to look for a reason behind the rising number of demotivated and frustrated employees. The HR manager worked with managers from other departments and found out that a new technology was introduced by the organisation around a year back to develop software. Most of the employees in the organisation were not aware of this technology; thus, they were having a hard time using