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Infinity Snap Inc. has a balanced scorecard with a strategy map that shows that delivery time and the number of erroneous shipments are expected to
Infinity Snap Inc. has a balanced scorecard with a strategy map that shows that delivery time and the number of erroneous shipments are expected to affect the company's ability to satisfy the customer. Further, the strategy map for the balanced scorecard shows that the hours from ordered to delivered affects the peroentage of customers who shop again, and the number of erroneous shipments affects the online customer satisfaction rating. The following information is also avaliable: - The company's target hours from ordered to delivered is 42. - Every hour over the ordered-to-delivered target results in a 0.5 decrease in the percentage of customers who shop again. - The company's target number of erroneous shipments per year is no more than 65 . - Every error over the erroneous shipments target results in a 0.5 point decrease in the online customer aatisfaction rating and an added future financial loss of 5509 . - The company estimates that for every 1% decrease in the percentage of customers who shop again, future profit decreases by $4,000 and market share decreases by 0.3% - The company also estimates that for every 1 point decrease in the overall online customer satisfaction rating (on a scale of 1 to 10 ), future profit decreases by 53,000 and market share decreases by 0,19%. Using these estimates, determine how much future profit and future market share will change if: - Average hours from ordered to shipped is 28.0. - Average shippino time (hours from shipped to dellvered) is 17.2. - Number of erroneous shipments is B1. Total decrease in future profit Round your answer to two decimal ploces. Total decrease in future market shand
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