Infinity Snap-Inc. has a balanced scorecard with a strategy mop that shows that delivery time and the number of erroneous shipments are expected to affect the company's ability to satisfy the customer. Further, the strategy map for the balanced scorecard shows that the hours from ordered to delivered affects the percentage of customers who shop again, and the number of erroneous shipments affects the online customer satisfaction rating. The foliowing information is aiso availabie: - The company's target hours from ordered to delivered is 30 . - Every hour over the ordered-to-delivered target results in a 0.5 decrease in the percentage of customers. who shop again. - The company's target number of erroneous shipments per year is no more than 55. - Every error over the erroneous shlpments target results in a 0.5 point decrease in the online customer satisfaction rating and an added future financial loss of $500. - The company estimabes that for every 1% decrease in the percentage of customers who shop again, future profit decreases by $5,000 and market share decreases by 0.3% - The company also estimates that for every 1 point decrease in the overall online customer satisfaction rating (on a scale of 1 to 10 ), future profit decreases by $4,000 and market share decreases by 0.6%. Using these estimates, determine how much future profit and future market share will change if: - Average hours from ordered to shipped is 26,5. - Average shipping time (hours from shipped to delivered) is 15.3. - Number of erroneous shipments is 90. Total decrease in future profit 3 x Round your answer to two decimal places. Total decrease in future market share Infinity Snap-Inc. has a balanced scorecard with a strategy mop that shows that delivery time and the number of erroneous shipments are expected to affect the company's ability to satisfy the customer. Further, the strategy map for the balanced scorecard shows that the hours from ordered to delivered affects the percentage of customers who shop again, and the number of erroneous shipments affects the online customer satisfaction rating. The foliowing information is aiso availabie: - The company's target hours from ordered to delivered is 30 . - Every hour over the ordered-to-delivered target results in a 0.5 decrease in the percentage of customers. who shop again. - The company's target number of erroneous shipments per year is no more than 55. - Every error over the erroneous shlpments target results in a 0.5 point decrease in the online customer satisfaction rating and an added future financial loss of $500. - The company estimabes that for every 1% decrease in the percentage of customers who shop again, future profit decreases by $5,000 and market share decreases by 0.3% - The company also estimates that for every 1 point decrease in the overall online customer satisfaction rating (on a scale of 1 to 10 ), future profit decreases by $4,000 and market share decreases by 0.6%. Using these estimates, determine how much future profit and future market share will change if: - Average hours from ordered to shipped is 26,5. - Average shipping time (hours from shipped to delivered) is 15.3. - Number of erroneous shipments is 90. Total decrease in future profit 3 x Round your answer to two decimal places. Total decrease in future market share
