Informal complaint Process: With the exception of federally mandated programs such as the Title IX complaints regarding Sexual Harassment and Sexual Violence, a student with a complaint regarding a matter associated with Kansas City Kansas Community College is encouraged to begin with an informal process. In brief, this means discussing the matter with the faculty or staff of the department where the issue originated and only escalating it to their supervisor, or dean of the division if not resolved. In most cases, complaints can be resolved through this informal process.

Formal complaint Process: If still unresolved after following the informal complaint process, the student may choose to file a formal complaint by following a specific procedure. All student complaints are filed in the Office of Student Services as a way to provide a consistent location for students to access to seek assistance and potential remedy. Given the myriad of complaints, the Dean of Student Services is charged with the responsibility of listening to the students concern, providing feedback, and making appropriate referrals to other campus offices in an effort to resolve the complaint. In instances where a complaint may be about a student, such as in an alleged violation of the Student Code of Conduct, the Dean of Student Services investigates the complaint and provides the student with full and complete due process. This procedure is addressed in the KCKCC Student Handbook. Students should contact Student Services for grade appeals, grievances, or other matters where a student is dissatisfied. NOTE: Title IX Complaints or Reports regarding sexual harassment and/or sexual violence, should be directed to the Title IX Coordinator.

Questions

1)What is the difference between and Informal Complaint and a Formal Complaint.

2)What are the steps you must take to file a complaint successfully?

3) Who do you talk to in order to file this complaint?