Information about the client organisation FinBiz Consulting works with other businesses, government departments and the non-prot sector, consulting on nancial and business services. This includes share trading through the Australian Stock Exchange and utilising external experts when needed. FinBiz Consulting has also recently won a tender for a large project and has partnered with an overseas team on other projects. A new Managing Director has recently joined FinBiz Consulting and has decided to modernise the workplace as the organisation*s current ways of working are outdated. This includes integrating different systems and implementing exible working arrangements. FinBiz Consulting conducted a survey amongst staff members, which found that over 80% of staff members would like to work from home at least two days per week. The current technologies and practices FinBiz Consulting uses include the following: 0 Managing projects using the waterfall method. Licensed software installed on workstations. ' Multiple servers on the premises. ' Using a spreadsheet for the IT support ticketing system. Most staff members are in the head office in traditional office space, although there are some small branches in other locations. All teams are separated, communication and collaboration between teams is almost non- existent. ' Many parts of the organisation (different locations and departments) have developed their own systems. The Managing Director would like to see the changes implemented over two years. They are also concerned that some of their staff members may not have adequate skills to cope with new technology. In addition, FinBiz Consulting has several staff members who have vision and hearing disabilities and they want to ensure the accessibility of any new systems