Information System

You need to rent a car. You know the specs for the type of car you want to rent and the dates for which you want to rent it, but are not sure which rental car agency would give you the best deal. From the time you contact a rental car agency for preliminary information (via the phone, Internet, etc.) until you return the rented car, your interaction with the agency goes through a number of distinct phases. By "phase" is meant a series of steps that are part of one larger task and occur in the same time period. For instance, "reserve a car" would constitute a phase.

Identify the various phases from the viewpoint of the rental agency, and for each discuss:

The data generated/captured by the rental agency (not by you, the customer) during that phase, with a rationale for each (the reason/purpose why the rental agency would need to collect it). Make sure you cover data collected for both operational reasons (to enable operational staff to do their work) and managerial reasons (to enable management to assess how well the work is performed).

Car Rental Assignment Template

Phase	Data Captured/Stored	Rationale Type I:data needed to run operations Type II: data needed to manage operations	Documents
1.	......................... ......................... ......................... ......................... .........................	................................................... ................................................... ................................................... ................................................... ...................................................
2. ______________	......................... ......................... ......................... ......................... .........................	................................................... ................................................... ................................................... ................................................... ...................................................
3. _______________	......................... ......................... ......................... ......................... .........................	................................................... ................................................... ................................................... ................................................... ...................................................