ink is most important?

$6.$ Describe each of the four costs of quality: prevention, appraisal, internal failure, and external failure. Next, describe how

each type of cost would change $($increase$,$ decrease, or remain the

same$)$ if we designed a higher$-$quality product that was easier to

manufacture.

$7.$ Think again about the four costs of quality. Describe how

each would change if we hired more inspectors without changing

any other aspects of quality.

$8.$ Explain the meaning of the plan$$do$$act$$study cycle. Why

is it described as a cycle?

$9.$ Describe the use of quality function deployment $($QFD$).$

Can you find examples in which the voice of the customer was

not translated properly into technical requirements?

$10.$ Describe the seven tools of quality control. Are some more

important than others? Would you use these tools separately or

together? Give some examples of tools that could be used together.

$11.$ What is the Malcolm Baldrige National Quality Award?

Why is this award important, and what companies have received

it in the past?

$12.$ What are ISO $9000$ standards? Who were they set by and

why? Can you describe other certifications based on the ISO $9000$

certification?

$13.$ Who are the seven $$gurus$$ of quality? Name at least one

contribution made by at least three of them