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Institutional Conformance at Meridian Credit Union Q2. Part of what explains irresponsible behaviour in the financial services industry is the fact that consumers lack the

Institutional Conformance at Meridian Credit Union

Q2. Part of what explains irresponsible behaviour in the financial services industry is the fact that consumers lack the financial literacy (i.e. mental competence to make sound financial decisions) to combat aggressive sales tactics. This lack of financial literacy is what kind of institutional force from the following ?

a. Cognitive

b. Normative

c. Regulatory

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