Instruction: Read the following questions, your answers in each question should be in a systematic matter, placing emphasis on different entities, and follow this structure: introduction, body/discussion, and conclusion. Explain your own concepts, ideas, examples (give two or more examples), and original interpretations (do not include anything copied from any websites, platforms, reading materials, modules etc.) 1. How important it is to manage the sales of a business/company? Explain comprehensively. 2. Around 65 percent of Customer Relationship Management/CRM projects go wrong due to low user adoption. How can a business/company can cope up with this challenge? 3. Which is important: Manage the sales process or manage sales results? Explain briefly.