instructions

1.create BPMN model for the following business process for ordering maintenance activities at Sparks. The ordering business process starts with the receipt of a request for work order from a customer. Upon the receipt of this request, the ordering department of Sparks estimates the expected usage of supplies, parts and labor and prepares a quote with the estimated total cost for the maintenance activity [takes 5 Minutes]. If the customer's vehicle is insured [85% of vehicles are insured], the ordering department interacts with the insurance department to retrieve the details of the customer's insurance plan [takes 45 minutes] so that these can be attached to the quote. The ordering department then sends the quote to the customer, who can either accept [acceptance rate is 75%] or reject the quote by notifying the ordering department [takes 10 minutes]. If the customer accepts the quote, the ordering department contacts the warehouse department [takes 30 minutes] to check if the required parts are in stock (takes 25 minutes] before scheduling an appointment with the customer (takes 15 minutes]. If some parts are not in stock [stock out probability is 35%], the ordering department orders the required parts [takes 45 minutes] by interacting

2. Compute the cycle time for the current status of the process.

3. Generate an alternative to the process, using heuristics discussed in Week 11.

4. Create BPMN model for the alternative process.

5. Calculate the cycle time of the alternative

process. Make and mention your assumptions for the cycle time of the alternative process if required.