Question
Access the Call Center Waiting Time file. Each row in the database corresponds to a different call. The column variables are as follows: ProtocolType;
Access the Call Center Waiting Time file. Each row in the database corresponds to a different call. The column variables are as follows: ProtocolType; indicates protocol type, either PT or PE QueueTime; Time in Queue, in seconds ServiceTime: Service Time, in seconds Perform a test of hypothesis to determine whether the average TIQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level of a=0.05. Evaluate if the company should allocate more resources to improve its average TIQ. 1 Column1 3 Mean 147.9223417 4 Standard Error 3.372181267 5 Median 105 6. 6 Mode 55 7 Standard Deviat 137.9712625 8 Sample Variance 9 Kurtosis 19036.06928 8.189285877 10 Skewness 2.647744553 11 Range 12 Minimum 13 aximum 830 15 845 14 Sum 247622 15 Count 1674 16
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Statistics For Managers Using Microsoft Excel
Authors: David M. Levine, David F. Stephan, Kathryn A. Szabat
7th Edition
978-0133061819, 133061817, 978-0133130805
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