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Instructions: Acknowledge any sources of information that you have used - use Harvard Referencing and in-text citations. Scenario: Imagine you work as a

Instructions:

 

  1. Acknowledge any sources of information that you have used - use Harvard Referencing and in-text citations. 

Scenario:
 

Imagine you work as a customer service officer at one of the largest hotels in your district.

Your task:

 

  1. Present in Power Point from the SMART goals you have set to meet:
    • Personal needs while being employed at this hotel
    • Team needs within your department
    • Organizational needs
  2. How would you measure your achievement?

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Personal Needs As a customer service officer at this hotel my personal needs revolve around maintaining a high level of professionalism communication skills and empathy to effectively interact with gu... blur-text-image

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