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Instructions For this assignment, you will isolate a service function you are familiar with in your preferred industry segment, whether as a customer or as
Instructions For this assignment, you will isolate a service function you are familiar with in your preferred industry segment, whether as a customer or as a worker. You will describe the function and how it affects service quality. Then, using Deming's wheel as a model, you will craft an action plan for improving the function. You will need to present elements related to plan, do, study, act, and repeat
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