Instructions:

Identify the case you will analyze. You can choose from Case 27 in your textbook or choose from the list included below.

Read An Introduction to Analyzing a Case Study and Writing a Case Study Analysis in your textbook, part 5.

Write a comprehensive case analysis. Your case analysis should cover the following:

o The context of the decision-making processes, including, for example: the goals, activities, history or culture of the organization; the complexity and special features of the task or problem; the major stakeholders of the decision.

o The main phases or activities of the decision-making process, including, for example: the background leading up to the problem situation; problem recognition; development and evaluation of alternatives; selection of alternatives; outcome of the decision. Where possible, analyze the information seeking and information use behaviors in the decision-making process.

o Analyze your case using one or more of the models introduced this week. You may also introduce other theoretical perspectives/cases to enrich your analysis. Show how these models/perspectives provide insight into your case. o Assess the overall quality of the decision-making process. Identify its strengths and limitations. Suggest ways of improving the process.

0. List of possible sources for the case study:

   These are initial suggestions that might help you to identify cases. You would typically need to look for additional material after selecting a case to study.

   • Bazerman, M. H., & Watkins, M. D. 2004. Predictable Surprises: The Disasters You Should Have Seen Coming, and How to Prevent Them. Boston, MA: Harvard Business School Press.

   • Burns, Christopher. 2008. Deadly Decisions: How false knowledge sank the Titanic, blew up the shuttle and led America into war. Amherst, NY: Prometheus Books.

   • Browne, Mairead. 1993. Organizational Decision Making and Information. Norwood, NJ: Ablex. (Decision making by a council of a higher education institute in Sydney, Australia.)

   • Chiles, James R. 2001. Inviting Disaster: Lessons From the Edge of Technology. New York: HarperBusiness. (Air France Concorde, Apollo 13, Hubble Space Telescope, etc)

   • Choo, Chun Wei. 2005. Information Failures and Organizational Disasters. Sloan Management Review 46 (3):8-10.