Instructions:

• Summarize your analysis - OB theory and your own thinking - relating to the use of electronic based communication in organizations. you will need to answer the following questions using applicable OB theory where appropriate (cite your sources):

Questions:

1. Explain in detail how the theories relating to communication in general and more specifically to non-verbal communication, impact the effectiveness of electronic communication (i.e. email, text, etc.) as a communication medium within organizations.

2. Describe communication situations in an organizational setting, where you think email should be used and where email should not be used as the primary medium of communication. Explain your answer.

3. Make a document that Wilson Brothers specifically would use to establish guidelines and norms for the organization with respect to the use of email, and any other electronic communication medium, for internal and external communications. Make recommendations on what to do, and what not to do. Explain the reasoning for your recommendations.

4. Outline how the guidelines you established in question 3 above will impact the organization.