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Instructions: The aim of this worksheet is practice concepts covered in the simple processes lecture. Your submission must reflect your own work. Read the cases
Instructions: The aim of this worksheet is practice concepts covered in the simple processes lecture. Your submission must reflect your own work. Read the cases below and complete the tasks that follow. Pay close attention to the submission requirements. Cases: 1. Taxpayer registration number Applications for a taxpayer registration number must be done in office. Applicants are required to collect a form from the receptionist, complete it and wait for the next available agent. The wait time to see an agent is typically 5 to 25 minutes. Once an agent becomes available, the applicant reports to them and hands over the completed form along with an ID and proof of address. After this, the agent adds the taxpayer to the system, and prints and issues the taxpayer card. 2. Biggs Car Rental If a customer desires to rent a vehicle, they may initiate the transaction by either making a request with a receptionist, in person or via telephone. Thereafter, the request is sent to the Order Processer who then processes the order. This involves, checking the database for a vehicle of matching type and condition, as well as the earliest possible pickup time. These details must be given to the customer, in addition to the cost of the rental, on an invoice. Thereafter the customer can make payment using either credit/debit card or cash. Once proof of payment is given to the Order Processor, a release order is sent to the Vehicle Attendant who performs final checks on the vehicle, provides operation guidelines and hands over the vehicle keys to the customer. It takes the Vehicle Attendant approximately 15 minutes to perform vehicle checks. Tasks: 1. Construct a business process model, for each case above, using an appropriate tool and diagramming techniques. Submission requirements: 1. Place each process on a separate page, letter or legal size. 2. Insert an appropriate title above each process. The title must possess the name of the process and author. 3. Save the document as Worksheet 1_YourName and upload it to designated folder on Brightspace on or before the deadline
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