Instructions:

This is a Multiple Choice Exam. Instructions: Select the most suitable answer for each question. Answer all questions.

1. Which of the following best describes a team is*

1 point

A. any group of people working together.

B. a number of people working together toward and accountable for a common goal.

C. people, like factory workers, who perform the same tasks.

D. members of the same department.

2. The work design of the 21st Century in many Hospitality organizations have been described McDonaldization. The McDonaldization of such workspaces and work models is similar to which early work design theory/ist?*

1 point

A. Bureaucracy

B. Scientific Management

C. Authority

D. Administrative Management

3. Read each of the following scenarios, in which scenario would it be ineffective to be an authoritarian leader?*

1 point

A. An emergency situation

B. Team has experience, knowledge and skills

C. You want to develop a sense of team

D. The decision impacts all members of the team

Read the following scenario to answer question 4. You have been given the responsibility of leading an organization-wide, cross-functional team to develop and implement a five-year plan for the company. The team has progressed through its initial stages quite nicely. Its members personalities are compatible, and motivation is high. At a recent review meeting however, you have realized that the members of the team have shifted their focus from the goal of the organization to their individual agendas. You realized that assigned roles of the members within the team are being ignored and some members have been using the task force as a means of furthering their own interests rather than meeting the needs of the company.

Your answer

4. As the Manager your aim is to have the team achieve the goals of the organization as originally outlined, in addition your senior manager indicates that your role is also to keep the team together. From the list below select the best option which would allow you to meet your aim.*

1 point

A. Dissolve the team, and reassign the task only to those group members whom you know are more focused on, and committed to the company's goals

B. Confront the team members indicating to them that things have to change from now on, and that those putting personal agendas and interests will no longer be a part of the team.

C. Ignore the issue of some team members pursuit of personal interests in the company, but instead focus on developing new procedures which will allow the original mission to be the priority.

D. Hold a team meeting at which you explain that although you realize that some selfish behavior will occur, members must pace the company's goals first. Work with the team to decide how everyone can be motivated to regain interests in achieving the company's goals.

5. The Hotel Royalton is seeking to update its employee rewards program. Research which the hotel has carried out included benefits of the Variable Pay programs . Which of the following would be a benefit of the employee stock ownership plans, they*

1 point

A. tend to reduce base salaries.

B. tend to increase employee satisfaction.

C. tend to reduce stress related to job stability.

D. keep performance levels steady.

E. tend to reduce innovative growth.

6. Sam works at Thrills Fast Food Joint where roll is to prepare Fries for his eight hours shift each day. Which of the following describes Sam's job?*

1 point

A. low task identity.

B. high task identity.

C. low skill variety.

D. high skill variety.

E. low task identity and low feedback.

7. Joan is pleased to be working for an organization that uses organization-wide programs that distribute compensation based on an established formula designed around a company's profitability. These programs are known as*

1 point

A. variable pay programs.

B. ESOPs.

C. gainsharing.

D. piece-rate plans.

E. profit-sharing plans.

8. Organizations make an effort to develop a certain organizational culture, one befit of this is to attain commitment. Organizational commitment refers to the degree to which A. employees identify with the organization's purpose.*

1 point

A. employees identify with the organization's purpose.

B. employees identify with the organization they work for and its goals.

C. employers are committed to their employees.

D. employers are committed to maintaining the membership of their employees.

E. employees and employers are both committed to each other.

9. Organizational structure has seen changes and growth over the decades. As it relates to organizational management and Work design, match the Organizational work design in chronological order to the right theorist.*

1 point

A. Scientific Management- Fredick Taylor, Bureaucratic Management - Henry Ford, Fordism/ Assembly Line -

B. Fordism/ Assembly Line - Henry Ford, Administrative Management - Max Fayol, Bureaucratic Management - Fredrick Taylor

C. Bureaucratic Management - Fredrick Taylor, Fordism/ Assembly Line - Henry Fayol, Administrative Management - Max Fayol

D. Scientific Management - Fredick Taylor, Fordism/ Assembly Line - Henry Ford Bureaucratic Management - Max Weber, Administrative Management - Henri Fayol

10. When the team members are able to freely express their feelings on the tasks, as well as on the group's operation, the team has*

1 point

A. style diversity.

B. formality.

C. open communication.

D. unclear rules and expectations.

11. Group formation can be described a dynamic and success is dependent on the leaders role in the formation. In this stage, group energy has moved from getting to know one another to getting the work done, as such identify the group formation stage*

1 point

A. forming

B. norming

C. storming

D. performing

E. adjourning

Option 6

12. The Company your work with has decided to establish teams as a better way to use employees' talents. This is because teams*

1 point

are quick to accomplish tasks.

B. are slower to deploy, thereby commitment is strengthened.

C. are more flexible and more responsive to changes than individuals.

D. know how to work closely together.

E. have cohesiveness among members.

13. Evidence suggests that teams outperform individuals when the task being done requires*

1 point

A. synopsis.

B. multiple skills.

C. fewer skills, which leads to higher efficiency.

D. simple skills.

14. More formal assessment of success in achieving the employees annual objectives, coupled with a renewal of the planning cycle is referred to as ______.*

1 point

A. periodic job reviews

B. annual performance evaluation

C. action planning process.

D. objective setting.

15. As part of your employee motivation your company has different reward systems. Your company has a performance incentive program. What kind of reward is paid for incentive and gain sharing?*

1 point

A. Performance reward

B. Non work reward.

C. Service reward.

D. Sacrifice reward.

16. The four management functions established as part of the Administrative management include all of the following except?*

1 point

A. Planning

B. Controlling

C. Staffing

D. Organizing

17. Roland is the Rooms Division Manager at the Royal Hotel, he has managed to have workers who has been with the organization for up to 20 years. Most of these workers do not want to be become managers. He is therefore concerned that the workers will become bored with their jobs, due to performing the same task over and over. Which job design approach is best for Roland to take to provide variety to workers?*

1 point

A. Job Enrichment

B. Job Analysis

C. Job Characteristic Theory

D. Job Rotation

E. Job Detail

18. Josh and Sarah are both Managers at the Royalton Hotel. Josh is the Front office Manager. He generally supervises his employees closely, focusing on the actions and reactions of the guests. While Sarah generally consults with her subordinates before preparing the work schedules for the next six months. Identify the Leadership styles of the managers.*

1 point

A. Transactional, Democratic

B. Supportive, Transformational

C. Active, Laissez Faire

D. Participative, Supportive

19. How can a manager ensure that the people hired to work for the organization will help sustain the organizational culture?*

1 point

A. Prioritize employees who fit the culture well

B. Emphasize the relevance of the company's core values

C. Make sure new-hires can perform their jobs

D. All the answers are correct

Read this scenario to answer Question 20. Shortly after the merger of two large companies, the senior management decided to integrate two groups that were performing the same tasks. Group A was previously led by an autocratic leader, while Group B was led by you who prefers a consultative style. Following the merger, you were given responsibility for the combined group with the task of leading the team to successfully achieve the department's goals and to develop and maintain team cohesiveness. After the first week problems developed in the group, all members of your group developed distrust for each other in fear their positions will be made redundant. The group split into two factions based on their previous groupings. The former group A, does not cooperate with the former group B. In addition, the former group B members have expressed a dislike for your leadership style.

Your answer

20. Read the scenario above to answer this question. From the options below select the best option which will enable you to get the newly combined group to work effectively together under your leadership.*

1 point

A. Explain your leadership style and the importance of participative leadership and hope that everybody accepts it. While you also create a team using team building activities

B. Wait and do nothing; with time everybody will get used to their new colleagues and everything will get back to normal.

C. Get your manager to define limits of your authority for imposing sanctions and punishments; then alter your style to autocratic, setting targets and detailing the penalties for failing to meet them

D. Transfer those employees with poor performance or who are unwilling to participate, and replace them with new recruits.