Instructions To complete this assessment task you need to consider the feedback to your assess task 2 to propose concise recommendations on how your chosen organisation coul become more customer-centric and better prepare for the future of customer expe management. Your presentation must be in a video format (i.e. mp4, MOV, etc.) fo uploading into Blackboard. This assessment involves the following activities: 1. Introduction Introduce yourself, your chosen organisation and the purpose of your prese topic. Briefly justify the relevance of the presentation topic to the organisat industry. 2. Propose and support your recommendations on: How the organisation can customise its products/services How the organisation could become (more) customer-centric How the organisation could prepare better for the future of customer exper management. 3. Conclusion Provide a brief summary of your overall recommendations. 4. Reference slide References must be listed using APA 6thed. referencing style