Instructions to search the case study:

1. Via your student services page, log in to the Saudi Digital Library.

2. After your login with your student ID, search for the following article:

QUALITY IMPROVEMENT IN PRODUCTION ENTERPRISE. CASE STUDY.

By KONIECZNA, Monika1

ISSN number: 1641-3466

Learning Outcomes:

1. Recognize the importance of quality management theory, principles, and practices applied in businesses on national and international levels. (CLO1)
2. Use quality improvement tools and practices for continuous improvement to achieve the organizational change and transformation. (CLO3)

Quality Improvement in Production Enterprise Case Study

This paper examines the different meaning of quality and its relation to the companies` continuous development efforts. In this article, the six-sigma tool as one of the common quality approach was discussed and presented intensively through a case study application in a book printing company.

Read the case study thoughtfully and answer the following questions:

1. Describe the printing company` production process current state. Which one of the current issues listed is more critical and why? ( 250 300 words 3.5 points )