Instructions: When preparing for a certification audit, a company must develop an implementation plan that identifies the people involved and defines their roles, responsibilities, deliverables, timelines, and budgets. Plan should be included in 3 important points below. You should update and improve the previous assignments by giving more details to meet the requirements of each clause of ISO 9001:2015. 1. Evaluate context of an organizations, management processes, leadership, planning. 2. Identify how to evaluate process performance based on customer satisfaction reporting and metrics, KPIs (Key Performance Indicator), and share examples regarding the process performance evaluation for your organization. 3. Ascertain continual improvement projects impact to drive efficiency and cost reduction. You should have focused on to work on Points 1&2 for this project, Project 1. The last point, 3rd is a topic for Project 2. Your report and presentation should inform the reader about the organisation, the points identified above and draw conclusions. Management support can be gained by pointing out the benefits of compliance. Assess the company's current situation. For example; What are the present costs component associated with poor quality as evidenced by scrap or rework or lost customers? What new markets could open up if certification were achieved? The answers to these questions and more will show how achieving ISO 9001 certification will benefit the bottom line. You must prepare an excel file proposed ISO 9001 work plan posted into Moodle as a template for your organization. You can improve it if needed. You must use your Project 1& Project 2 report to give a brief explanation about the implementation process in your organization in order to complete your presentation. Max 6 slides in PPT.