• Integrate tools such as process mapping, quality control charts, other quality tools, and inventory models to support supply chain management effectiveness
• Compose the results of operations and case studies effectively in writing the results of operations analysis and case studies

Prompt: According to the assigned case study, as 3M went through this major transformation, many questions went through the minds of 3M managers. Analyze the case study and answer the following questions:

1. What are the benefits and costs of a Lean Six Sigma program and how should they be tracked?
2. How should the various functional areas in the organization be included in the Lean Six Sigma initiative, and what role should senior and middle management play in this change initiative?
3. Do you agree with any of the points made by skeptics about the original Six Sigma program at 3M? Explain why they believe that skepticism is warranted.
4. How will Lean Six Sigma affect the innovative culture at 3M, and is Lean Six Sigma enough?
5. How does Lean Six Sigma in 3M differ from traditional TQM programs?