Integrated collaboration

Purpose:

To provide seamless services to the community at one or multiple sites under a single entity or branding. This is used when there are multiple entities involved in funding and/or administration of the site.

How it works:

Service providers deliver coordinated activities and services within shared or co-owned infrastructure to provide seamless and complementary services to the community under one banner.

This will require formal governance and management arrangements. This could be a hub operator for a larger scale collaboration, or a lead agency could partner with other providers through a formal arrangement such as a memorandum of understanding and a management committee.

Examples:

• A 'single front door' facility that delivers integrated education, health and community services from within a single school-based facility. This provides access to a school and 'hub services', providing spaces enabling soft entry, play space, health services and formal education facilities.
• In a developing suburb, a cross-agency initiative involving state government, non-government and private stakeholders provides programs and services designed to meet the health, education and social support needs of the emerging community. These include a playgroup, health services, mental health, mums' group and other community activities.

two examples in Australian source