Intel manufactures microprocessors in a highly automated facility in Portland with high fixed costs. The market for microprocessors is competitive so Intel's strategy is to differentiate their products by providing consumers with unique features. Intel uses speed, innovation, and manufacturing techniques as bases of uniqueness.

In 2020, Intel planned to achieve their strategy by improving yields and reducing defects in its manufacturing operations. Intel's balanced scorecard for the just completed fiscal year 2020 as well as its performance in 2019 follows:

Objectives	Measures	Actual 2019 Performance	Target 2020 Performance	Actual 2020 Performance
Financial Perspective
Increase shareholder value	Operating income changes from productivity improvements	$2,000,000	$3,000,000	$2,000,000
	Operating income changes from growth	$2,000,000	$3,000,000	$2,000,000
Customer Perspective
Increase market share	Market share in microprocessors	74.5%	75.0%	74.5%
Internal Business Perspective
Improve manufacturing quality	First Pass Yield (measure of good units with no rework)	99.1%	99.3%	99.5%
Reduce delivery time to customers	Order delivery time	27 days	24 days	22 days
Learning and Growth Perspective
Develop process skills	Percentage of employees trained in process quality management	89%	90%	92%
Enhance information system capabilities	Percentage of manufacturing processes with real time feedback	84%	85%	87%

Intel has also given you some other financial information.

Intel	Actual 2019 Performance	Target 2020 Performance	Actual 2020 Performance
Sales Revenue	$23,900,000	$27,000,000	24,900,000
Assets	$20,000,000	$21,000,000	$21,000,000
Operating Income	$5,000,000	$5,600,000	$5,100,000

Q. Calculate Intel's sales margin, capital turnover, and ROI for 2019 and 2020. Calculate 2019 and 2020 residual income assuming Intel had a 25% required rate of return.

*****Please don't forget to include residual income calculations for 2019 and 2020 at last.