INTERPERSONAL COMMUNICATION AT WORK 1. Read the following email thread and use interpersonal communication theories to discuss: The quality of the communication and the communication climate, the long term effects of this climate, personality types and communication styles of the players. 2. You are in charge of Communication in this organization: outline the steps you would take to deal with this matter. Subject: Hoechst report - progress? Sam This is just a quick reminder to let you know that the Hoechst report was due yesterday. E-mail me if you're having problems Jonathan Subject: Hoechst report - update please Sam Just had a call from Lisa. She wants to know what the hold-up is with the Hoechst report. Did you get my last e-mail? Please let me know what the position is asap. Jonathan Subject: HELLO? SAM! Haven't you received my previous two emails? This is getting urgent. I've tried to phone, but you're never in. Look, I'm under a lot of pressure from head office to get this proposal in on schedule: Don't let me down, Sam. Jonathan Subject: Hoechst report HoechstRep CostBrkdn Jonathan Sorry for the delay in getting back to you. Our server's been down again. I'm sending a first draft of the report as an attachment together with a detailed breakdown of costs for the whole project. Could you have a look at them and tell me if there's anything you want changing? Sam Subject: So you are alive after all! Sam Thanks for the report. At last! Actually, you've done a great job on it. Just one thing. Should we be quoting precise figures at this stage or just giving a rough estimate? Jonathan Subject: Costing for Hoechst Jonathan I see your point. Estimates would give us more room to negotiate on fees, but I think the client will appreciate that we've fully itemized all the costs. Sam Subject: Costing for Hoechst HoechstRepAlt Sam Yeah, you're probably right. It looks better if we show that we can set and stick to a budget. Can you make a few alterations (see attachment) and then email me another copy? Oh, and cc one to Lisa as well. Thanks Jonathan Subject: Revised Hoechst Report HoechstRep2 ConJoke Jonathan Here's the revised version of the report. So I just missed the deadline, but only two days late. Give me a break. By the way, I found a joke on the Internet that might appeal to your sense of humour: You could use it in your presentation to Hoechst: Why are they using consultants instead of rats in laboratory experiments these days? See attachment for answer Sam