Interview with Kim Watson

Susan Bannister the C$.$E$.$O$.$ of Big Bang has approached your company to develop a computerized security $/$ tracking system. Susan has asked Kim Watson $($head of corporate security$)$ to be the primary contact at Big Bang. You have been asked by your manager to be the project lead. You have arranged a meeting with Kim on the $15$ of this September, at $2$:$30$ in her office. The following memo has been sent to her.

September $24,2020$

Kim Watson

Director Corporate Security

Dear Kim:

Thank you for making time to meet with me$.$ I would like to confirm the meeting time of $2$:$30$ P$.$M$.$ on the $15$ of September in your office. If this is not acceptable please inform me as soon as possible. Susan Bannister has asked if our company, SAD Contractors, would develop an employee tracking and security system for your manufacturing plant.

The purpose of this meeting is to meeting is to gather information in the following areas:

$1.$ What are the goals of the security and tracking process?

$2.$ What is presently being done in the areas of security and tracking?

$3.$ The problems with the current procedures.

What procedures you would like to implement.

I am looking forward to our meeting.

Yours truly,

SAD Contractors

SAD Contractors arrived at the main entrance of the Big Bang complex, only to be informed that there was no record of his appointment with Kim. SAD Contractors waited as the security guard contacted his supervisor, Howard West. Howard had no record of the appointment either. He said that he would have to contact Kim, please be patient. In a few minutes Kim appeared at the main entrance slightly embarrassed and apologetic, she filled in a form, SAD Contractors showed some identification and was allowed to sign in$.$ SAD Contractors was given a visitors tag and the departed for Kim$$s office. Once in the office the interview proceeded as follows:

SAD Contractors: That is quite a procedure to get access to the place.

Kim: I guess you have already identified one of our problems.

SAD Contractors: Yes I think we could improve that procedure. Could you walk me through how it works?

Kim: Well when a visitor is invited to the plant the host, person inviting him, must fill out the Guest Admission form in triplicate. $($Kim gives SAD Contractors a copy of the form$)$ The host keeps one copy; one copy goes to security for the shift supervisor and one copy goes to the main entrance. Just as an aside, here is the one I filled out for your visit. I don$$t know what happened to the other copies.

SAD Contractors: May I keep this form?

Kim: Yes it is all yours.

SAD Contractors: Do you use all of the information on the form? I noticed at the front gate you only filled in a minimal amount.

Kim: We are supposed to fill out the entire form, but sometimes we get lazy.

SAD Contractors: Let$$s start form the top. What is the goal of your department?

Kim: We have two major responsibilities. The first is security only allowing authorized people any given area. The second is tracking the location of any employee or guest.

SAD Contractors: So security knows where I am now.

Kim Probably.

SAD Contractors: Could we take a more in depth look at the tracking system?

Kim: Certainly, what would you like to know?

SAD Contractors: What is the goal of the employee tracking system?

Kim: In the event of an emergency such as a fire, explosion or release of toxic gas, we need to know the location of each employee and guest. We may have a very limited amount of time to rescue individuals and do not want to waste time going to areas where no one is$.$ Also, if we discover at a later date that a contaminant might have been present in an area, we need to know who was in that area during that time.

SAD Contractors: What might be the company goal in this area?

Kim: To ensure the safety of employees and guest while they are on the site.

SAD Contractors: How is this accomplished at present?

Kim: I am afraid not very well at present. The procedure is to keep track of employees by their shift log$.$

SAD Contractors: What do you mean?

Kim: Juan, the director of production, in consultation with the shift foremen, assign workers to different tasks on projects. Once a worker is assigned, they are assumed to be in a certain area at any given time.

SAD Contractors: Are there not a lot of problems with that system?

Kim: Yes an employee might leave the area for a break, or they might be seconded to another job for a short period of time. So far we have been lucky in that we have had no major disasters.

SAD Contractors: That is a minimal solution for the production workers. What about people like you?

Kim: All others have an assigned office or lab space; if they leave that area they are to report their location to the security shift supervisor.

SAD Contractors: Does that always happen?

Kim: Most of the time, however people are sometimes rushed or