Introduction Provide background information and context. State your thesis (your overall position) using a complete sentence. Outline the arguments you will use to support your thesis. Plan The essay question is: The use of online technologies benefits both businesses and customers. In your response present scenarios in which businesses use online technologies to improve their operations and when it may not be acceptable to do so. Argument 1 Write the topic sentence using a complete sentence. Plan Supporting sentences (explanations, examples, evidence) including citations. Argument 2 Write the topic sentence using a complete sentence. Plan Supporting sentences (explanations, examples, evidence) including citations. Argument 3 Write the topic sentence using a complete sentence. Plan Supporting sentences (explanations, examples, evidence) including citations. Counterarguments Write the topic sentence using a complete sentence. Plan Supporting sentences (explanations, examples, evidence) including citations. Conclusion Re-state your thesis. Re-state the arguments supporting your thesis. A concluding statement (e.g. refer to future implications, suggestions or recommendations for future research). Plan