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Inventivo Sdn. Bhd. provides technical assistance to customers through six separate departments. While much of the communication is electronic, it is helpful for departments working

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Inventivo Sdn. Bhd. provides technical assistance to customers through six separate departments. While much of the communication is electronic, it is helpful for departments working together on a customer's request to be physically located near to each other. Given the following data on customer "flow" between departments, design a layout on a 2 x 3 grid as shown in Table S3b below, that will facilitate the maximum collaboration among departments. How much customer flow is nonadjacent? Then, arrange better design layout and find out its new nonadjacent customer flow. Jadual S3b/ Table S3b Aliran pelanggan ke/Customer Flow To 3 4 5 Dari/From 1 2 6 1 1 50 100 25 60 40 80 150 2 3 10 70 55 4 10 80 5 40 80 30 6 60 50

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