Investigatea healthcareorganization thatis perceived byits employees (and others) as a great place to work. Ask yourself the following question:Is agreat company that has inspiring workforce management practices also a great company along quality and performance management dimensions?

You are tolink the findings to quality management issues. Also, focus on any new workforce management trends that may affect Total Quality practices. For example, one interesting area for investigation may be the increasing use of temporary employees in many organizations. What impact does/can this have on quality, commitment, and employee morale?