________ involves defining the organization's goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate work activities

Select one:

a.

Logistics

b.

Operations

c.

Planning

d.

Execution

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When a manager performs the controlling function of management, he must monitor and evaluate performance.

Select one:

True

False

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Which of the following is true concerning the three managerial skills?

Select one:

a.

Technical skills tend to be most important for middle-level managers.

b.

Conceptual skills are most important for lower-level managers.

c.

Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart.

d.

Human skills remain equally important to all levels of management.

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Which of the following is one of the reasons why managers should plan?

Select one:

a.

Planning eliminates the need to measure work effort.

b.

Uncertainty can be eliminated and the organization can be insulated from change with planning.

c.

Planning eliminates the need to set goals.

d.

When work activities are coordinated around plans, inefficiencies become obvious.

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Which of the following statements is true regarding an organization's goals?

Select one:

a.

Long-term success is ensured if managers emphasize only one goal for an organization.

b.

All organizations share the single goal of making profits.

c.

A single goal is more efficient than multiple goals for defining an organization's success.

d.

Using a single goal such as profit may result in unethical behaviors by employees.