IPE ACTIVITY

Instructions:

$-$ Read the following case study

$-$ Read $$Interprofessional Team Strategies$$ prior to beginning teamwork

$-$ Discuss the case as a group in the IPE group forum for your group

$-$ Prepare and submit the group report $($only one submission per group, but, each person will be required to write at least one section of the report, including information regarding motivation and turnover for their respective professions$)$

Case study

Employee Turnover at Hillcrest Memorial Hospital

SCENARIO:

Your group is the newly formed $$Service Excellence Committee$$ at Hillcrest Memorial Hospital. Over the past year, employee turnover has dramatically increased throughout the organization with no obvious reason. The hospital CEO has asked the committee to survey and research reasons for the turnover. Upon careful review of the surveys, you notice that normal reasons for turnover, such as low pay and poor benefits, are not the problem. However, one trend stands out$$dissatisfaction with job autonomy. You surmise the reason this is a problem is because Hillcrest operates with a traditional hierarchy, including traditional manager roles that appear more dictatorial than participative. Employees have limited freedom when it comes to their work and are neither motivated nor empowered by managers. The committee discusses then and decides to explore this theory further. Empowerment is a controversial topic to members of the committee, as their initial fear is that once an employee is empowered they will run amok and the organization will suffer. Upper management ignores the concept of employee motivation due to the misconception that motivating employees means it will cost the organization money. The committee is assigned with the task of writing a draft response to present to the CEO.

DISCUSSION QUESTIONS:

$1.$ In light of the committee$$s agreement on the causes of the high employee turnover, why should upper management give attention to the concepts of employee motivation and empowerment?

$2.$ What are the costs and benefits of high turnover and reducing it$?$

$3.$ How might Hillcrest develop and implement an employee program that encompasses employee motivation and empowerment?

$4.$ How could the committee ensure success of such a program?

$5.$ Should the committee consider other strategies and opportunities to help Hillcrest overcome the issue of high employee turnover?

This case study is a modified version of the following case study:

Dore, A$.(2012).$ Case Study: High Employee Turnover at Hillcrest Memorial Hospital. In S$.$ B$.$ Buchbinder & N$.$ H$.$ Shanks $($Eds$.),$ Introduction to health care management $($pp$.399-400).$ Burlington, MA: Jones & Bartlett Learning.