iPremier (A): Denial of Service Attack (Graphic Novel Version)

1. Read: Read the assigned case (referred to in the course schedule), and respond to the questions. Provide evidence of how they relate to your background and experiences.

Questions

1. How well did the iPremier Company perform during the seventy-five-minute attack? If you were Bob Turley, what might you have done differently during the attack?
   1. The iPremier Company CEO, Jack Samuelson, had already expressed to Bob Turley his concern that the company might eventually suffer from a "deficit in operating procedures." Were the company's operating procedures deficient in responding to this attack? What additional procedures could have been in place to better handle the attack?
2. Now that the attack has ended, what can the iPremier Company do to prepare for another such attack?
3. In the aftermath of the attack, what would you be worried about? What actions would you recommend?
4. What information about these events should iPremier Company share with its customers and the public?
5. Describe how lessons or takeaways from the case and discussion could be applied to your company or organization.