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_______________ is a method to manage resistance that managers sometimes resort to when they must lay down the law. Question 13 options: a) Negotiation and

_______________ is a method to manage resistance that managers sometimes resort to when they must "lay down the law". Question 13 options: a) Negotiation and rewards b) Punishment and threats c) Manipulation and cooptation d) Education and communication e) Facilitation and support

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