is a perceptual bias involving the tendency to generalize from a group to a particular individual. a. A stereotype b. Self-serving bias c. Selective perception d. First impression error QUESTION 19 Manuel manages the front office of a hotel that keeps specific records of customer preferences, including which customers like extra towels or complimentary chocolates left for them in their rooms, which is an example of a (an) culture. a. innovative b. detail-oriented c. people-oriented d. outcomes-oriented