________ is a performance measure of both the efficiency and effectiveness of employees.

Select one:

a.

Organizational citizenship behavior

b.

Job satisfaction

c.

Employee productivity

d.

Employee morale

Question 17Not yet answeredPoints out of 1.00Flag questionQuestion text

During the communication process, the message is converted to a symbolic form. This process is called ________.

Select one:

a.

encoding

b.

expanding

c.

deciphering

d.

decoding