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_____ is a strategy by which IT systems are offered under contract to customers and performance is managed as a service to achieve greater business-IT
_____ is a strategy by which IT systems are offered under contract to customers and performance is managed as a service to achieve greater business-IT alignment and smooth business processes and operations. Question 10Select one: a. IT services b. IT service management (ITSM) c. Service relationship d. Service-level agreement
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Strategic Management
Authors: Frank Rothaermel
5th Edition
126026128X, 978-1260261288
