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_____ is a strategy by which IT systems are offered under contract to customers and performance is managed as a service to achieve greater business-IT

_____ is a strategy by which IT systems are offered under contract to customers and performance is managed as a service to achieve greater business-IT alignment and smooth business processes and operations. Question 10Select one: a. IT services b. IT service management (ITSM) c. Service relationship d. Service-level agreement

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