is a valuable verbal tool for salespeople to keep customer's attention, increase likability, and put everyone at ease. A metaphor Humor Solemnity Rapid questioning Which term refers to a system to store, categorize, and find digital media when needed? Virtual communication platform Sales enablement system Proof device Sales asset management system Question 8 ( 2 points) Customers can feel unimportant or even ignored during presentations with little Visuality Interaction Persuasion Humor The is the length of time for an investment to be returned. Time for opportunity Time to break-even Opportunity time Investment timeline Question 4 (2 points) What is the term for a document in which the customer's specifications for the solution, as well as timelines, deliverables, and logistics, are detailed? A Request for proposal (RFP) Comparative cost-benefit analysis Cost-benefit analysis Customer's vision document salespeople must have the mindset that they exist to solve customers' problems, which starts by helping customers select a customized solution for their situation. Logical Emotional Consultative Friendly