Is Add-ons Help See new changes Times New. - 12 + B JU A / GOO- EEEE Dymond Green Ch. 18 8-4 When Tony Hsieh came on board at Zappos, what first step would you have advised him to take to establish the customer-focused organization culture? Why is this the first step you would have recommended? 18-5 Based on the information provided, including Hsieh's vision for Zappos, which type of culture-a clan, market, hierarchy, or adhocracy culture-is the most appropriate for the company Why? 18-6 Discuss how you would ensure that Zappos's organization culture remains a high-performance culture. hp