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__________ is the outcome of the consumer's evaluation of a service, which we sometimes refer to as perceived service quality. Satisfaction Quality Impression Capability
__________ is the outcome of the consumer's evaluation of a service, which we sometimes refer to as perceived service quality. Satisfaction Quality Impression Capability
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Hospitality Management Accounting
Authors: Martin G Jagels, Catherine E Ralston
9th Edition
0471687898, 9780471687894
