Is this correct ?

Which of the following would not be an objective used in the customer perspective of the balanced scorecard approach?

a) Percentage of customers who would recommend product to a friend.

b) Customer retention.

c) Brand recognition.

d) Earnings per share.

Question 14 --/1 View Policies Current Attempt in Progress Which of the following would not be an objective used in the customer perspective of the balanced scorecard approach? O Percentage of customers who would recommend product to a friend. O Customer retention. O Brand recognition. Earnings per share