Is this email in Active voice:

Good morning Sarah,

I hope this message finds you well. My name is Mary Ellen Clair, and I work as a Customer Service Specialist at ABC Inc. I$\text{'}$m a member of Wanda's team, and I$\text{'}$m writing to address the reported missing shipment.

I first want to apologize for any inconvenience this mix$-$up may have caused you. As part of our commitment to providing excellent service to our customers, we're taking every possible step to make things right. We have refunded the shipping cost as a courtesy for this inconvenience, and I$\text{'}$m pleased to inform you that we have located the shipment. You can expect it to arrive on Thursday.

We take full responsibility for this situation and understand how frustrating it can be when things go wrong. That's why we have refunded the shipping cost as a gesture of goodwill to show our commitment to providing excellent service to our customers.

If you have any further questions or concerns, please don't hesitate to contact me directly. I$\text{'}$m here to help and ensure that you're fully satisfied with our service.

Thank you for your patience and understanding in this matter.

Best regards,

Mary Ellen Clair

Customer Service Specialist

ABC Organization

Cell: $123\mathrm{.}456\mathrm{.}7890$