Question
It has been a while since this VP has done anything relative to organizational design, but he has a desire to research the types of
It has been a while since this VP has done anything relative to organizational design, but he has a desire to research the types of design that might help the organization become more customer focused again. The VP has a strong feeling and belief that a systematic redesign of the organization into a more contemporary model would be beneficial for achieving the levels of customer service of the past. Explain the design possibilities that would potentially lead to this outcome of superior customer service, and make a final recommendation based on your research. Present the different options and at least 3 advantages and 3 disadvantages of each of them. Then, explain the reasoning and logic that helped you arrive at your final recommendation.
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