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It has been decided that ITIL framework will be used to create and manage the following IT services for the company in the scenario monitoring

It has been decided that ITIL framework will be used to create and manage the following IT services for the company in the scenario

    • monitoring and controlling stock (1.5 mark)
    • performing sale analysis (1.5 mark)

As an IT manager you are asked to recommend a service delivery strategy (insourcing/ outsourcing/ Co-sourcing...) for each of the above services with an explanation to present to the CEO of why you would choose a particular strategy.

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