It is around 8.45pm in the Champion Sports Bar which is super busy tonight.  

There is a small 18^th birthday party in progress (from 7pm until 9pm) and several other groups in the bar. Jim, the father of the birthday guest, approaches the bar to order drinks. Jim has been great with the party, responsible and helpful watching out for their guests. 

After Jim has ordered and is waiting at the bar two other customers approach the bar, they are: 

• Billie who is a young guest of the party. Billie has been in the bar since 7pm, she is now unsteady on her feet, bumping into tables on approach to the bar, and looks as though she has been crying. She is worse than when she arrived, and you are really surprised how quickly her behaviour has changed and her level of distress. (Billie is 18 you checked her ID earlier).
• Penny is Billies friend who has just arrived at the party. You have not served her yet. Penny is protective of Billie and looks worried about her condition. She encourages Billie to have a water.

You need to: 

• greet the father, Jim, who arrives at the bar first and serve his drinks, he has ordered two drinks, (Jim looks concerned about Billie too)
• greet Penny and welcome her to the party assess her suitability to be in the bar serve Penny a drink - she asks for a soft drink
• greet Billie who is asking for another cocktail, assess her condition (determine level of intoxication) and refuse service - offer and serve Billie a non-alcoholic beverage
• let your manager know you need to refuse service to Billie, and she may need to go home.

Billie's crying increases when you advise you are unable to serve her. She looks emotionally distressed and unwell, and you recommend it's time to go home. You offer to call her a taxi or connect to a designated driver. Penny offers to go home with her in a taxi. 

 

Activity- Complete the following planning document - this is an important step in preparing for the role play. 

Note: Answer must given in the table below:

 

Areas to plan for in this scenario	Plans you will use.
You think Penny is young what must you do to maintain RSA principles?
What risk factors do you need consider for Billie?
What issues might happen with Billie?
What will you do to address this issue?
What gives you the idea Billie is intoxicated?  Provide three (3) indications and how you determined this.	Indicators of intoxication			How can you tell?
	1
	2
	3
What communication and conflict resolution skills do you need to use to make sure refusing service to Billie doesn't turn into a difficult situation?	1
	2
What will you do  about your concerns? You must maintain knowledge of RSA requirements and contribute to improving your workplace? Consider: 1 - action you can take internally 1 - research to improve knowledge.	1	Action internally
	2	Research options
Organisational documents are needed to meet business requirements, RSA legislation and provide information to customers. Provide three (3) examples of documents you need to use.	1
	2
	3
What information should you provide Billie about RSA?
What happens if you do not abide by the requirements of RSA?

Briefly discuss the issue of excessive drinking having a negative and fast impact on young people with your manager. 

Complete the incident report in the next part of this task. 

Incident/accident report form
Who uses this form?	Two people - the worker and their supervisor
Purpose	When an incident/accident occurs, record what happened, what investigations occurred and what was done to prevent future injury or illness in relation to the event.
PART A - To be completed by the employer/their representative
Date dd/mm/yy of the incident
Name of employee
Time of incident/accident
Name of supervisor
Work area
Describe the incident/accident explaining what happened - include details of area, task, equipment, tools, conditions, and people involved:
Possible solutions - describe what you think should/could be done to prevent a recurrence: