It is important that your personal practices are aligned with your clients expectations, as this will decrease the risk of problems arising. However, it is inevitable that, at some stage, problems will appear that need to be dealt with.

Scenario: You have a client (vendor/principal) that has asked you to not include any pictures of the bathroom in your marketing campaign for the sale of their property, as it is half demolished due to an asbestos finding.

1. What is the personal practice you must employ to deal with this matter and what is the client's expectation?

2. How would you address, record and resolve this matter?