It is important to for a broker to handle any sincere concerns a client may have. One useful method is a process of overcoming concerns is the"ARTS Process." Within this unit we describe this process. What does A.R.T.S. stand for? a. Answer / Review / Tell / Sell b. Answer / Redirect / Test / Sell c. Acknowledge / Redirect / Tell / Supporting Evidence d. Acknowledged / Respond / Testimonial / Success e. Acknowledge / Redirect / Test / Story