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. It is known that a bank's customer relations department receives 3 customers per hour and the service can serve 8 customers per hour. As
. It is known that a bank's customer relations department receives 3 customers per hour and the service can serve 8 customers per hour. As there is flexible working due to the pandemic, a single employee provides service for customer relations. The Pn probabilities of n customers in the system are:
n | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | >=8 |
Pn | 0,625 | 0,234 | 0,088 | 0,033 | 0,012 | 0,005 | 0,002 | 0,001 | 0 |
In this case, calculate the performance measures of this queuing system (WS, WQ, LS, LQ)
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