It is the beginning of the year and you are required to develop goals with your team. The executive management team would like you to come up with three team goals. These goals are to be based on the organisational goals.

You decide to focus on the caf and its staff first. The caf staff include the following full-time employees.

Jemma - Caf supervisor

Lisa - Front counter server

Travis - Front counter server

Meg - Chef

David - Sous chef

Sasha - Sandwich hand

Kat - Front counter server

John - Sous chef

Q5:How would you communicate the long-term goals of the Warblers caf to the staff?

Q6:How would you communicate Jemma's goals?

Q7:Why should the team be involved when developing goals related to their work environment?

Q8:After further discussion with Kat you explain that your reason for delegating her the task of promoting the lunch deal is because you see her potential as a supervisor in future.

What considerations could you use to promote Kat's individual development?

Q9:After your discussion Kat is now on board with taking on the responsibility of the promotion and she has thrown herself into working on ways to promote the lunch deal. She has come up with many ideas but she doesn't seem to be making any headway with the marketing team. They want to do it their way.

Teams don't always conform. What are three potential problems that Kat may be experiencing with this team?

Q10: You want working on this promotion to bring your team closer together to create more effective team. You know they could come up with some great ideas. What would be the benefits to the business of an effective team? List three.

Q11:The promotion did get off the ground and has been running for one month. The results from the promotion show that sales are up by 40%, and that one of the lunch deals is selling far more than the other. There has been some negative customer feedback regarding lack of choice and the inability to alter the standard deal for specific dietary requirements. They also complain that there are longer wait times to receive their meals.

How do you share these results with management? write script of what you would say.

Q13: The team has suggested two new menu ideas, a vegetarian patty and salad and a tuna salad wrap. They also suggested that we source gluten-free bread and wraps. How do you go about implementing these changes?