It is the questions at the bottom. It is case 4.2 The Home improvement from the textbook.

Aa Lukas reluctantly agreed that the laminated options just didn't fit the style or quality of the exercise room. Unlike the laminated floor debate, both Anne and Lukas immediately liked a tile pattern that matched the tile used around the tub. Anxious not to delay the project, they agreed to pay for the tile flooring. Once the tub was installed and the framing was almost completed, Anne realized that something had to be done about the lighting. One of her favorite things to do was to read while soaking in the tub. The existing lights didn't provide sufficient illumination for doing so. Lukas knew this was "nonnegotiable" and they hired an electrician to install additional lighting over the bathtub. While the lighting was being installed and the tile was being laid, another issue came up. The original plan was to tile only the exercise room and use remnant rugs to cover the area away from the tub where the Nelsons did their exercises. The Nelsons were very happy with how the tile looked and fit with the overall room. However, it clashed with the laminated flooring in the adjacent bathroom. Lukas agreed with Anne that it really made the adjacent bathroom look cheap and ugly. He also felt the bathroom was so small it wouldn't cost much more. After a week the work was completed. Both Lukas and Anne were quite pleased with how everything turned out. It cost much more than they had planned, but they planned to live in the house until the girls graduated from college, so they felt it was a good long-term investment. Anne had the first turn using the bathtub, followed by their three girls. Everyone enjoyed the Jacuzzi. It was 10:00 p.m. when Lukas began running water for his first bath. At first the water was steaming hot, but by the time he was about to get in, it was lukewarm at best. Lukas groaned, "After paying all of that money I still can't enjoy a bath." The Nelsons rationed bathing for a couple weeks, until they decided to find out what, if anything, could be done about the hot Page 133 water problem. They asked a reputable heating contractor to assess the situation. The contractor reported that the hot water tank was insufficient to service a family of five. This had not been discovered before because baths were rarely taken in the past. The contractor said it would cost $2,200 to replace the existing water heater with a larger one that would meet their needs. The heating contractor also said if they wanted to do it right they should replace the existing furnace with a more energy-efficient one. A new furnace would not only heat the house but also indirectly heat the water tank. Such a furnace would cost $7,500, but with the improved efficiency and savings in the gas bill, the furnace would pay for itself in 10 years. Besides, the Nelsons would likely receive tax credits for the more fuel-efficient furnace. Three weeks later, after the new furnace was installed, Lukas settled into the new bathtub. He looked around the room at all the changes that had been made and muttered to himself, "And to think that all I wanted was to soak in a nice, hot bath." 1. What factors and forces contributed to scope creep in this case? 2. Is this an example of good or bad scope creep? Explain. 3. How could scope creep have been better managed by the Nelsons