It is the responsibility of the human resources department to ensure that the support mandated as part of the duties of that department is available to the organisation as a whole and to each of the departments. The HR department must make every effort to follow quality principles. Using the House of Quality concept, design a quality management programme for a dairy organization focusing on the following:

a) The two cornerstones (Vision and Organizational culture) (5 Mar

b) Foundation (5 Marks)

c) Roof (5 Marks)

d) Mortar (5 Marks)

Three (3) marks will be awarded for theory citing relevant sources.

Two (2) marks will be awarded for practical application (reference to dairy organization)